1. Commitment to Responsible Gambling
At Parimatch New Zealand, we are devoted to fostering a responsible approach to online betting and gaming. While for most customers it remains an enjoyable form of leisure, we acknowledge that gambling can turn into a problem for a minority. To address this, we have embedded comprehensive safeguards into our platform that empower users to regulate their activity through deposit and play limits, ensuring that their experience remains both entertaining and safe.
2. Safeguarding Underage Users
To uphold the integrity of our services and ensure legal compliance, we enforce stringent age verification protocols. Access to our platform is restricted strictly to individuals over the age of 18. Accounts may be suspended until verified proof of age is submitted. To further prevent minors from accessing gambling platforms, we urge parents and guardians to install recognized content-filtering tools. Suggested software includes:
These tools help block gambling content and support self-exclusion measures where applicable.
3. Addressing Gambling Addiction
While gaming is widely accepted as a legitimate pastime, we recognize the growing concern surrounding its impact on vulnerable users. Our policies are designed to prevent individuals struggling with addiction from engaging on our platform. Through our monitoring system, we identify patterns that may indicate potential harm, such as repeated financial losses or aggressive behavior during interactions with support staff. When such signals arise, we proactively contact affected individuals to discuss the possibility of implementing self-restriction or initiating self-exclusion procedures.
4. Encouraging Self-Awareness and Control
We support every user’s journey towards responsible gaming by promoting self-evaluation and awareness. If you suspect that gambling is beginning to negatively impact your well-being, we suggest taking a self-assessment. Resources like the 20 Questions by Gamblers Anonymous provide useful guidance. Additionally, we recommend integrating the following responsible practices into your gaming routine:
- Never gamble with borrowed money.
- Set a strict loss limit before starting and do not exceed it.
- Utilize account tools that let you set personal limits.
- View gambling as a source of entertainment, not income.
- Balance playtime with other hobbies or responsibilities.
- Do not engage in betting when emotionally vulnerable or stressed.
Building a healthy relationship with gaming requires conscious effort, and we offer the tools and support necessary to maintain that balance.
5. Self-Exclusion Tools and Time-Outs
For users who feel they are losing control over their gambling habits, Parimatch New Zealand offers structured self-exclusion mechanisms. These tools allow players to suspend access to their accounts either temporarily (via "cooling-off" periods) or for extended durations (via full self-exclusion). These measures can be activated by contacting our support team or through account settings. Once active, these limitations cannot be revoked until the selected time frame expires.
Self-exclusion periods may range from 24 hours to several months, depending on user preference. During this time, the account remains inaccessible, and promotional communications are halted. This reinforces a healthy disconnection and supports the user’s journey toward regaining control.
6. Operator Rights and Intervention
As part of our responsibility as a licensed operator, Parimatch New Zealand reserves the right to intervene if signs of gambling-related harm are detected. This includes but is not limited to restricting account functionalities, enforcing cooling-off periods, or initiating mandatory exclusion. Such actions are always taken with the customer’s well-being in mind.
We may also require a customer to provide confirmation that they are not experiencing financial or emotional distress due to gambling. Failure to comply or evidence suggesting otherwise may lead to account closure or long-term restriction from accessing our services.
7. Support and External Assistance
We understand that not all challenges can be faced alone. For that reason, we encourage users in distress to reach out to professional support organizations. The following resources offer confidential and free support for individuals facing gambling-related problems:
We remain committed to fostering a gaming environment where fun and responsibility coexist. You’re never alone on your journey — support is always within reach.
8. Contacting Parimatch New Zealand Regarding Responsible Gambling
If you have any concerns about your gambling activity, or if you require assistance in enabling responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods, our dedicated support team is available to help. You can reach out through the following methods:
- Live Chat: Accessible 24/7 on the Parimatch New Zealand platform.
- Email: Send your inquiries to [email protected]
- Help Centre: Visit our on-site FAQ and Responsible Gambling sections for automated assistance.
Our team is trained to handle sensitive inquiries discreetly and will guide you through the available options without judgment. Your well-being is our top priority, and we are fully committed to supporting you throughout your gaming journey.
9. Final Statement on Responsible Gaming
At Parimatch New Zealand, we believe that online gambling should always remain a form of entertainment — never a financial solution or emotional escape. While we continuously improve the safety features of our platform, true control begins with awareness and informed decision-making by each player. We urge all users to regularly assess their habits, use the tools provided, and seek help when needed.
By partnering with local and international support organizations, and by enforcing stringent protective measures, Parimatch reaffirms its role as a responsible operator in the New Zealand gaming market. Play smart, stay safe, and always remember: responsible gambling is winning gambling.
